Terms & Conditions – Sayjot Masale
Effective Date: 30 March 2026
These Terms & Conditions (“Terms”) govern your use of the website operated by Sayjot Masale (“Company”, “we”, “our”, “us”). By accessing, browsing, or purchasing from our website, you agree to be legally bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website.
1. BUSINESS INFORMATION
- Business Name: Sayjot Masale
- Business Type: Sole Proprietorship
- Registered Address: A 202, Rani Indumati Road, Kolhapur – 416003, Maharashtra, India
- Customer Support Email: support@sayjot.com
2. ELIGIBILITY
By using this website, you represent that:
- You are at least 18 years of age, or using the website under supervision of a parent/guardian
- You are legally capable of entering into binding contracts under applicable Indian laws
3. ACCEPTANCE OF TERMS
By placing an order or using our services, you:
- Agree to these Terms
- Agree to our Privacy Policy, Shipping Policy, and Refund Policy
- Confirm that all information provided is accurate and complete
4. PRODUCTS & REPRESENTATION
- We sell food products including masalas, spices, pickles, and condiments.
- All products are made using traditional methods and natural ingredients.
Important Notes:
- Due to the nature of handmade and natural products, variations in color, aroma, and texture may occur
- Product images are for illustrative purposes only
- Packaging may vary without prior notice
We do not guarantee that the product will exactly match individual taste expectations.
5. PRICING & PAYMENTS
- All prices are listed in Indian Rupees (INR)
- Prices may be inclusive or exclusive of applicable taxes (clearly shown at checkout)
- We reserve the right to change prices at any time without prior notice
Accepted Payment Methods:
- UPI
- Debit Cards
- Net Banking
- Cash on Delivery (COD)
Payment Security:
All online payments are processed through secure third-party payment gateways. We do not store your card or banking details.
6. ORDER PLACEMENT & ACCEPTANCE
When you place an order:
- You agree to purchase the selected product(s)
- Your order is subject to acceptance and availability
We reserve the right to:
- Cancel or refuse any order at our sole discretion
- Limit quantities per customer
- Cancel orders due to pricing errors, stock issues, or suspected fraudulent activity
If payment has been made and the order is cancelled, a refund will be processed.
7. SHIPPING & DELIVERY
- We ship across India using third-party courier partners such as Delhivery, DTDC, Blue Dart, etc.
- Estimated delivery timeline: 5–7 working days
Important:
- Delivery timelines are indicative, not guaranteed
- Delays may occur due to external factors beyond our control
We are not liable for delays caused by courier partners.
8. CUSTOMER RESPONSIBILITIES
You agree to:
- Provide accurate shipping details
- Be available to receive delivery
- Not misuse COD services
Failure to accept delivery or repeated order refusal may result in:
- Account restrictions
- Denial of future COD orders
9. RETURNS, REFUNDS & CANCELLATIONS
Returns:
All products are non-returnable due to their consumable nature.
Refunds:
Refunds will only be considered in cases of:
- Damaged product
- Wrong product delivered
Conditions:
- Claim must be raised within 48 hours of delivery
- Unboxing video is mandatory as proof
- Decision of Sayjot Masale shall be final after verification
Cancellation:
- Orders can be cancelled only before dispatch
- Once shipped, cancellation is not allowed
10. INTELLECTUAL PROPERTY RIGHTS
All content on this website, including:
- Logo
- Brand name
- Images
- Text
- Graphics
are the exclusive property of Sayjot Masale.
Unauthorized use, reproduction, or copying is strictly prohibited and may lead to legal action.
11. USER CONDUCT
You agree not to:
- Use the website for unlawful purposes
- Provide false or misleading information
- Attempt to harm or disrupt the website
We reserve the right to block users violating these terms.
12. DISCLAIMER OF WARRANTIES
- All products are provided on an “as-is” basis
- We do not guarantee uninterrupted or error-free website operation
- We do not guarantee specific taste outcomes or personal satisfaction
13. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Sayjot Masale shall not be liable for:
- Indirect, incidental, or consequential damages
- Delay in delivery
- Loss arising from misuse of products
- Allergic reactions or health-related issues
Customers are advised to check ingredients before consumption.
14. FORCE MAJEURE
We shall not be held liable for failure or delay in performance due to events beyond our control, including:
- Natural disasters
- Strikes
- Government restrictions
- Logistics disruptions
15. GOVERNING LAW & JURISDICTION
These Terms shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Kolhapur, Maharashtra.
16. MODIFICATION OF TERMS
We reserve the right to update or modify these Terms at any time without prior notice.
Continued use of the website after changes constitutes acceptance of the revised Terms.
17. CONTACT INFORMATION
For any queries or concerns, please contact:
📧 Email: support@sayjot.com
📍 Address: A 202, Rani Indumati Road, Kolhapur – 416003, Maharashtra, India
By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.