Refund, Return & Cancellation Policy – Sayjot Masale
Effective Date: 30 March 2026
This Refund, Return & Cancellation Policy outlines the terms under which Sayjot Masale (“we”, “our”, “us”) processes cancellations, returns, and refunds for orders placed through our website.
By placing an order, you agree to this policy.
1. NATURE OF PRODUCTS
All products sold on our website are food items, including masalas, spices, pickles, and condiments.
Due to their perishable and consumable nature, all products are handled under strict hygiene standards and cannot be resold once delivered.
2. NO RETURN POLICY
- All products are strictly non-returnable.
- We do not accept returns for:
- Change of mind
- Taste preference
- Incorrect selection by the customer
- Minor variations in color, aroma, or texture
This is in compliance with standard industry practices for consumable goods.
3. ELIGIBILITY FOR REFUND / REPLACEMENT
Refunds or replacements are only applicable under the following conditions:
a) Damaged Product
- Product received is physically damaged, leaking, or tampered
b) Wrong Product Delivered
- Product delivered does not match the order placed
4. MANDATORY PROOF REQUIREMENT
To process any claim, the customer must provide:
- Unboxing video (mandatory) starting from sealed package
- Clear photos of:
- Outer packaging
- Shipping label
- Damaged/wrong product
Important:
- Claims without unboxing video will not be accepted
- Video must clearly show package opening without cuts
This requirement helps prevent fraudulent claims and ensures fair resolution.
5. CLAIM TIMEFRAME
- All refund/replacement requests must be raised within 48 hours of delivery
- Requests made after this period will not be entertained
6. VERIFICATION PROCESS
- All claims are subject to internal verification
- We reserve the right to:
- Approve or reject claims based on evidence
- Request additional information if required
Decision of Sayjot Masale shall be final and binding
7. REFUND PROCESS
If a claim is approved:
- Refund will be processed within 5–7 business days
- Refund will be issued to the original payment method
For COD Orders:
- Refund will be processed via:
- Bank transfer or UPI (details to be provided by customer)
8. REPLACEMENT POLICY
In certain cases, we may offer a replacement instead of a refund, depending on product availability and nature of the issue.
9. CANCELLATION POLICY
Before Dispatch:
- Orders can be cancelled only if they have not been shipped
After Dispatch:
- Cancellation is not allowed once the order has been shipped
10. CASH ON DELIVERY (COD) TERMS
- COD orders must be accepted at the time of delivery
- Refusal to accept COD orders without valid reason may result in:
- Restriction or removal of COD option for future orders
- Order cancellation without notice
We reserve the right to blacklist users engaging in repeated misuse.
11. NON-REFUNDABLE CASES
Refunds will not be provided in the following situations:
- Incorrect address provided by customer
- Delivery failure due to customer unavailability
- Delay caused by courier services
- Minor packaging damage not affecting product quality
- Claims without proper proof
- Claims raised after 48 hours
12. SHIPPING CHARGES
- Shipping charges (if any) are non-refundable
- COD charges (if applicable) are also non-refundable
13. FORCE MAJEURE
We shall not be held responsible for delays or failures in refund or delivery due to circumstances beyond our control, including:
- Natural disasters
- Transport disruptions
- Government restrictions
14. CONTACT FOR CLAIMS
For refund or complaint requests, contact:
📧 Email: support@sayjot.com
Please include:
- Order ID
- Issue description
- Required proof (video/photos)
15. POLICY UPDATES
We reserve the right to update this policy at any time without prior notice.
By placing an order on our website, you confirm that you have read, understood, and agreed to this Refund, Return & Cancellation Policy.